Refund policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.

 

Returns

We accept return of products. Customers have the right to apply for a return within 14 days after delivery of the product.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the correct address.

 

Notes

•        Custom-order or personalised items do not have a right to a 14-day refund.

•        If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee is based on the express company you choose.

•        If due to our reasons the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee.

•        No restocking fee will be charged to the consumer for the return of a product.

 

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

 

Late or Missing Refunds

If you have not received a refund yet:

•        First check your bank account again

•        Then contact your credit card company. It may take some time before your refund is officially posted.

•        Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at m.r.tawam@gmail.com.

 

To get the return address, please contact our customer service at m.r.tawam@gmail.com.